Returns and Refunds policy

  1. Returns of party supply goods e.g. party bags, fillers, etc. all goods which have a manufacturing issue will be replaced provided you return them to us for investigation with the original packaging. If goods do have a manufacturing or delivery carriage issue they will be replaced without further charge.
  2. Return carriage of goods. Will be at customers expense in the first instance provided damage is of a manufacturing or carriage issue return carriage will be refunded after investigation.
  3. Refund of goods.  Unwanted goods will not be refunded. Damaged goods will be replaced not refunded as per above statement.
  4. Cancellation of orders of goods. Orders fully paid for will be dispatched and cannot be cancelled once cart complete.
  5. Minimum age policies in respect of goods purchase; - Credit cards cannot be used by persons under the age of 18 years. Orders will only be accepted by debit card and persons over the age of 16 years of age.
  6. Refunds of payment in respect of Inflatable and all Event & Garden equipment hire.-
    1. Payment of deposits or full payments for event equipment where event is cancelled due to bad weather. All events cancelled the day before & up to 3 hours prior to planned arrival / set up time can be refunded. Less monies paid out in respect of equipment sub-hired in from other companies e.g. Generators, Staging, etc. Postponed event date given, monies can be held towards new date.
  7. Cancellation of Event and Garden equipment Hire private parties.  Deposit’s and payments received can be refunded in full provided private party cancelled due to bad – severe weather as above the day before & or up to 3 hours before planned arrival / setup time. Cancellation caused by you finding a cheaper or different option from another source will not be credited or refunded.
  8. HSE. Events cancelled by us under Health and Safety Law: - Re bad weather Inc severe winds see above cancellation policy. Events cancelled once on site or early closure due to bad weather or other course inc police action full payment will still be due if not already paid will be invoiced.

Age Policy for all private equipment hire: - All bookings can only be made by persons over age of 18 years.
Terms and Conditions general website

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.


1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.